Clinical Application Specialist
Core
Drive customer adoption and utilization of Cell and Gene Therapy (CGT) Technologies by providing application support, pre-sale demonstrations, post-sale implementation, and troubleshooting for manufacturing processes.
Role type
Field Application Specialist (FAS) for CGT Technologies
Builds
CGT Technologies portfolio solutions for biopharmaceutical manufacturing customers
Domain
Biopharmaceutical manufacturing / Cell and Gene Therapy
Deliverable
physical/clinical work
Required skills
Cell culture, cell processing, cell therapy manufacturing, protocol design, customer training, technical presentations, troubleshooting, CRM systems, Microsoft Office
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own customer application support for the CGT Technologies portfolio; Collect and assess customer unit operation requirements and design customized protocols; Plan and conduct pre-sale demonstrations at customer sites; Lead post-sale implementations including training and protocol testing; Lead troubleshooting activities; Maintain current knowledge of customers' manufacturing processes; Partner with Account Executives to achieve revenue objectives; Document customer activities and feedback in CRM systems.
Seniority
Mid-level, hands-on IC