ITSM Process & Atlassian Specialist
Core
Bridge IT Service Management processes with Atlassian platform configuration to optimize IT operations and user adoption.
Role type
ITSM Process & Atlassian Specialist
Builds
IT service management workflows, Jira/Confluence configurations, and automated process solutions
Domain
IT Service Management (ITIL) + Atlassian Platform Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ITSM process design, Atlassian tool configuration, ITIL framework knowledge, scripting/automation, stakeholder communication
Preferred skills
Atlassian certifications, ITSM certifications, Agile/Scrum/Kanban experience
Technologies
Jira, Confluence, Atlassian Cloud
Responsibilities
Analyze, design, and optimize IT service management processes (Incident, Change, Problem, Measures); Configure Atlassian tools (Jira, Confluence) including workflows, screens, fields, and automations; Administer user management, permissions, and app integrations; Implement ITIL best practices; Script and automate repetitive tasks; Train and support end-users; Document standards for tool usage
Seniority
Mid-level, hands-on IC
