Client Advisor
Core
Client Advisor (RBC Ambassador) inside bank branches delivering exceptional service, completing transactions, and driving new client acquisition and relationship deepening.
Role type
Front-line banking advisor / Client Ambassador
Builds
Personal & Commercial Banking services for retail clients
Domain
Financial Services / Banking
Deliverable
product features
Required skills
Client centricity, Communication, Emotional intelligence, Digital literacy, Bilingualism (English/French), Adaptability, Compliance adherence
Preferred skills
Mutual Funds accreditation (Canadian Securities Course), Track record in financial/retail client relationships
Technologies
Smartphones, tablets, laptops, RBC branch technology
Responsibilities
Proactively engage with clients to deliver service and identify sales/referral opportunities, Resolve and prevent client banking problems, Manage risks by adhering to compliance routines and controls, Cultivate relationships with partners to work as one team, Contribute to team results by spotting opportunities for additional advice