Business Operations Analyst
Core
Support the Savings Bond Examination team by proposing process efficiencies, driving innovation, and enhancing customer experience through data-driven decisions and subject matter expertise.
Role type
Operations Analyst
Builds
Process improvements and operational efficiencies for U.S. Treasury retail financial products
Domain
Public sector / Treasury Services / Financial Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, process improvement, system testing coordination, stakeholder reporting, workload monitoring, technical issue resolution, regulatory compliance interpretation, training delivery
Preferred skills
Critical thinking, adaptability to changing technology, time management, problem solving
Technologies
Microsoft Office, web-based applications, databases
Responsibilities
Develop and recommend opportunities to improve process performance; Identify customer trends and opportunities to drive efficiencies; Coordinate or participate in system/software testing; Design, develop, and conduct data collection, analysis, problem resolution and reporting; Monitor workload and assign work to meet service commitments; Assess, report, and resolve system or technical issues; Interpret guidelines and regulations and recommend changes to procedures; Provide training and foster teamwork
Seniority
Mid-level, hands-on IC
