Business Operations Lead
Core
Lead business operations for the Cash & Custody Function, ensuring continuous end-user service support, operational resilience, and compliance with security policies.
Role type
Senior Operations Lead (Cash & Custody)
Builds
Operational resilience and service continuity for U.S. Dollar Currency distribution and Gold Safekeeping Operations
Domain
Central Banking / Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
leadership, operational controls, compliance, process optimization, team mentorship, escalated issue resolution, documentation management
Preferred skills
customer support experience, project management, independent work, flexible availability
Responsibilities
Support business continuity and contingency planning for automated systems; oversee daily operational execution and team performance; resolve escalated problems with internal teams and vendors; drive process optimization; maintain accurate operational documentation; ensure compliance with security policies and regulations
Seniority
Senior, hands-on IC with team leadership