Underwriting Support Specialist
Core
Support mortgage underwriting operations by reviewing loan-file information, validating documentation and data, and managing workflow activities for Zillow Home Loans.
Role type
Underwriting Support Specialist
Builds
Accurate, timely, and scalable support across the underwriting lifecycle for Zillow Home Loans.
Domain
Mortgage operations / Real Estate Finance
Required skills
Loan-file review, documentation validation, workflow management, issue escalation, SOP application, data accuracy checks, system updates, queue management, cross-functional collaboration, quality review participation, process improvement identification.
Preferred skills
Encompass familiarity, Google Workspace, Microsoft Office, Tableau, Highspot.
Responsibilities
Complete underwriting-support reviews and operational activities; Review loan-file documentation, system data, and supporting information for completeness, accuracy, consistency, and required follow-up; Resolve routine issues and escalate complex, high-risk, out-of-policy, or time-sensitive matters; Update relevant systems, queues, trackers, and loan-file records; Manage work in assigned queues and prioritize tasks based on service levels and business priorities; Partner with Underwriting, Processing, Closing, Quality Control, and other teams to resolve issues; Participate in quality reviews, coaching, calibration, and training; Surface recurring defects and opportunities to improve SOPs and tools; Adapt to evolving processes and systems; Maintain confidentiality and privacy of borrower and customer information.
Seniority
Mid-level, hands-on IC