Sr. Director, Customer Identity and Access Management
Core
Own the strategy, execution, and maturity of Zillow's customer identity platform, leading three engineering teams to build centralized authentication, fine-grained authorization, and consumer identity services.
Role type
Sr. Director, Platform Engineering (CIAM)
Builds
Centralized Authentication Platform, Fine-Grained Authorization Platform, Consumer Domain Identity Services
Domain
Consumer Internet / Identity & Access Management
Deliverable
production ML models | product features | infrastructure
Required skills
Multi-team leadership, technical strategy, roadmap planning, budget management, vendor strategy, executive communication, organizational design, hiring, succession planning
Preferred skills
Experience with commercial IdPs, high-volume platform engineering, AI integration, security compliance
Technologies
Commercial IdP, SDKs, MFA, conditional access, session management, audit logging
Responsibilities
Lead and develop a multi-team organization through Engineering Managers; Transform broad strategy into technical strategies and tactical plans; Establish and execute a 2–3 year roadmap for customer identity; Own workforce planning, org design, and hiring; Manage budget, tooling portfolio, and vendor relationships; Represent CIAM at the executive level; Drive consolidation of authentication across brands; Lead design and delivery of fine-grained authorization platform; Grow centralized Customer and Identity services; Ensure quality, reliability, and low-toil on-call practices.
Seniority
Senior, hands-on IC leader with direct support of Principal Engineers
