Manager, eCommerce Payments
Core
Leading a program management team to oversee planning, coordination, and delivery of billing and payments initiatives across Zillow's eCommerce platform.
Role type
Senior IC program manager (payments/billing)
Builds
Billing and payments programs, dashboards, and reporting for Zillow's eCommerce ecosystem
Domain
Real estate technology, eCommerce, enterprise billing, and payment processing
Deliverable
product features
Required skills
People leadership, program management, enterprise billing ecosystem knowledge, data platform utilization, vendor relationship management, chargeback/dispute resolution, compliance coordination
Preferred skills
Zuora, NetSuite, Oracle, Databricks, Tableau, Power BI, Stripe, Braintree, payment APIs, AI/automation application, payment fraud mitigation
Technologies
Databricks, Tableau, Domo, Power BI, Stripe, Braintree, Chase
Responsibilities
Manage and coach a team of program managers and analysts; oversee planning and execution of billing and payments programs; establish program management best practices; partner with cross-functional teams for delivery; guide development of dashboards and metrics; manage third-party payment processor relationships; oversee chargeback and dispute resolution workflows; support SOX and compliance programs; communicate program status to stakeholders.
Seniority
Senior, hands-on IC with people management
