Technical Support Engineer
Core
Troubleshoot and resolve IT technical support issues for end users in container terminal environments, focusing on hardware, network, and application configurations.
Role type
Technical Support Engineer (IT Operations)
Builds
IT operations stability and resolution for container terminal customers
Domain
Logistics / Container Terminals / IT Infrastructure
Deliverable
client delivery
Required skills
Sequel Server Database, hardware support, network troubleshooting, application configuration, case management, root cause analysis, SLA compliance, technical documentation
Preferred skills
managed services support, storage and computing experience, software life cycle knowledge
Technologies
Sequel Server, container terminal IT systems
Responsibilities
Troubleshoot and identify equipment issues in container terminal IT operations; diagnose hardware and software incidents; engage with end users to resolve technical support issues; perform first-level problem analysis to isolate failure points; maintain strong compliance with service level agreements; review and update knowledge base content and technical support documentation.
Seniority
Individual Contributor