Lead Specialist, Oracle SCM
Core
Lead a team delivering Level 2/3 support, enhancements, reporting, and upgrades for Oracle Supply Chain Management applications.
Role type
Lead Specialist, Oracle SCM (Managed Services)
Builds
Oracle Cloud Applications for Supply Chain Management
Domain
Enterprise Software / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle Order Management, Procurement, Global Trade Management, Oracle Cloud Applications configuration, ITIL, ITSM, service desk management, process design, package implementation lifecycle support, project reviews, functional specifications, user stories, incident diagnosis, KPI/SLA reporting, operational analytics
Preferred skills
Oracle implementations, post-production support, upgrades, functional testing, mixed team collaboration, onshore/offshore coordination, travel
Technologies
Oracle Cloud, ITIL, ITSM
Responsibilities
Lead a team delivering Level 2/3 support, including break/fix, enhancements, reporting, and upgrades for clients. Oversee client delivery by producing timely reports, sharing KPI and SLA insights, and preparing status updates. Develop and distribute operational analytics to stakeholders. Handle daily Oracle Cloud maintenance, including process design and project reviews. Identify, document, and manage client business and functional requirements. Translate business processes into functional and technical specifications and user stories. Investigate and diagnose incidents, escalate unresolved issues, and define project scope through client discovery sessions. Drive continuous service improvements by monitoring performance and recommending enhancements.
Seniority
Senior, hands-on IC with team leadership
