Head of Digital Service Enablement
Core
Strategic leader driving digital transformation of the Nordic service model to achieve reduced service costs and scalable digital customer resolutions.
Role type
Senior leadership (Head of Digital Service Enablement)
Builds
Nordic digital service model and app-first transformation roadmap
Domain
Insurance (If) / Digital Service & Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic thinking, change management in complex environments, stakeholder alignment, team leadership, business acumen, analytical problem solving
Preferred skills
Experience in strategy or business development, leading leaders, line management experience
Technologies
Service design tools, digital service platforms
Responsibilities
Set strategic direction for service development competences and tools, establish and track digital service metrics, drive the Nordic Service Model transformation roadmap, align growth levers with business owners, explore initiatives to accelerate digital transformation, ensure scalability through local best practices
Seniority
Senior, hands-on leader with strategic oversight