Senior Workplace Engineer – Microsoft 365
Core
Senior escalation point and hands-on engineer for Microsoft 365, Copilot, and enterprise AI productivity tools, resolving complex issues at the source and building automation to improve internal employee experience.
Role type
Senior IC Workplace Engineer (M365 & AI)
Builds
Automation scripts, self-service capabilities, and engineered fixes for M365 and AI tooling
Domain
Enterprise IT, Cloud Productivity, AI
Required skills
Microsoft 365 administration, Microsoft Copilot, PowerShell scripting, Microsoft Graph API, root-cause analysis, third-line support, Intune management, Entra ID
Preferred skills
Microsoft Copilot credentials, Identity and Access Administrator certification, Endpoint Administrator certification, AI-enabled self-service experience
Technologies
Microsoft 365, Copilot, PowerShell, Microsoft Graph, Power Platform, Intune, Entra ID
Responsibilities
Provide senior escalation support for M365 and Copilot across Exchange, Teams, SharePoint, and OneDrive; Resolve complex cross-service escalations independently; Build automation to eliminate repetitive support work; Partner with endpoint and identity teams on cross-domain issues; Improve AI productivity tool adoption and reliability; Translate recurring incidents into permanent engineering solutions
Seniority
Senior, hands-on IC
