Suporte Fiscal/Contábil (Soluções Domínio)
Core
Provide functional support for the Domínio system's Tax and Accounting modules via phone to help clients resolve issues and improve their business decisions.
Role type
Technical Support Agent (Tax/Accounting)
Builds
Domínio system (Tax and Accounting modules)
Domain
Accounting and Tax Technology
Deliverable
client delivery
Required skills
Functional support, problem resolution, client communication, product knowledge, regulatory knowledge
Preferred skills
Prior experience in Tax and/or Accounting, knowledge of Domínio solution
Responsibilities
Answer client calls regarding Tax and Accounting modules, ensure accuracy of information provided, guide clients through their needs, escalate improvement requests to Product teams, stay updated on solutions and legislation
Seniority
Entry-level / Junior