Gerente de Suporte
Core
Lead support operations for tax solutions including Tax One for SAP, managing teams to ensure operational efficiency and high-quality client delivery while structuring a new squad focused on tax reform.
Role type
Senior Support Operations Manager
Builds
Tax support solutions and operational squads for Thomson Reuters clients
Domain
Tax technology and client support services
Required skills
Team leadership, operational management, data-driven decision making, performance analysis, customer experience management, strategic planning
Preferred skills
Experience in tax/fiscal operations, advanced English proficiency
Technologies
Tax One for SAP
Responsibilities
Lead support operations for tax solutions, manage support and sustainment teams, structure and develop a new tax reform squad, monitor and analyze performance KPIs, implement data-driven strategies for optimization, partner with technical specialists, manage team hiring and development
Seniority
Senior, hands-on IC with team management