Branch Services Officer (Hanoi)
Core
Deliver customer service excellence and drive advisory-led banking growth for individual, corporate, and high-net-worth customers across physical and digital channels.
Role type
Branch Services Officer
Builds
Customer relationships and seamless banking experiences across branches and digital platforms
Domain
Banking / Financial Services
Deliverable
product features
Required skills
customer service, advisory sales, digital banking promotion, operational compliance, risk management, account onboarding
Preferred skills
Chinese fluency, wealth management certification, financial advisory certification
Technologies
digital banking platforms, self-service machines
Responsibilities
Educate customers on digital and self-service banking solutions, provide personalized assistance for enquiries and service requests, engage customers to understand financial needs and recommend suitable solutions, support daily branch operations and administrative duties, identify and manage operational and compliance risks, facilitate account opening and onboarding journeys
Seniority
Junior to Mid-level, hands-on IC