Technician, Customer and Network Support
Core
Install and repair residential broadband services (cable/fibre) and maintain network equipment to ensure high-quality customer service.
Role type
Field network technician (residential and network maintenance)
Builds
Residential internet, TV, and phone services; network infrastructure reliability
Domain
Telecommunications / Broadband / Cable & Fibre
Deliverable
physical/clinical work
Required skills
Coaxial and fibre system maintenance, network analyzer operation, reactive outage repair, service installation (AMC), customer troubleshooting, vehicle and tool maintenance, safety compliance
Preferred skills
CATV/Telecommunications training, broadband industry knowledge, PC literacy, Google Suite proficiency
Technologies
Network analyzers, signal level meters, leakage monitors, 2-way coaxial systems, fibre systems
Responsibilities
Perform residential repairs, installations, connections, adds, moves, changes, and disconnections; respond to and resolve customer-reported service problems; support network-related activities including reactive maintenance and outages; participate in special network projects (mid-splits, upgrades); operate test equipment for coaxial and fibre systems; maintain vehicle and tools; attend industry training
Seniority
Mid-level, hands-on IC