Billing Services Analyst
Core
Performs advanced-level customer service, analytical, and technical support for the Transportation Maintenance Fee (TMF) billing program, handling billing, collection, monitoring, and reporting of annual revenue.
Role type
Senior IC billing services analyst (municipal government)
Builds
Accurate TMF billing accounts, revenue reports, and streamlined customer payment processes
Domain
Municipal government / Transportation and Mobility / Public Finance
Required skills
complex billing calculations, revenue reporting, customer service escalation, process auditing, data analysis, financial software proficiency, training and mentoring
Preferred skills
GIS software, asset management, Spanish language proficiency, large dataset reconciliation, municipal public works experience
Technologies
MS Excel, database software, financial software, online customer portals, GIS
Responsibilities
Analyzes complex billing anomalies and payment matters; calculates bills and maintains relationships with major accounts; audits new account billing; serves as initial escalation point for customer issues; coordinates with budget analysts on disputes and settlements; trains new staff and updates materials; performs quality control on high-risk processes; generates reports for special projects and audits.
Seniority
Mid-Senior, hands-on IC with mentorship duties