Technician, Customer and Network Facing
Core
Universal technician responsible for field installation, service work, troubleshooting, repair, and maintenance of cable television, internet, and telephony systems for residential and business clients.
Role type
Field Technician (Cable/ISP)
Builds
Internet, TV, and Voice services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks
Domain
Telecommunications / Cable ISP
Deliverable
physical/clinical work
Required skills
HFC and FTTH network installation and repair, RF and AC/DC troubleshooting, network testing with TDR/OTDR, reading network design maps, vehicle maintenance, customer interaction
Preferred skills
None stated
Technologies
HFC, FTTH, TDR, OTDR, signal level meters, volt-ohm meters, leakage detectors
Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, and telephony systems; Perform preventative maintenance and repair of HFC and FTTH networks; Complete end-of-line network testing; Restore system service outages; Drive a company vehicle between sites; Communicate with dispatch and customers
Seniority
Individual Contributor