Technician, Customer and Network Facing
Core
Universal technician performing field installation, service work, troubleshooting, repair, and maintenance of cable television, internet, and telephony systems for residential and business clients.
Role type
Field Network Technician (HFC/FTTH)
Builds
Internet, TV, and Voice services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks
Domain
Cable/ISP Infrastructure
Deliverable
physical/clinical work
Required skills
HFC/FTTH network installation and repair, RF/AC/DC troubleshooting, network testing (TDR, OTDR, signal meters), physical plant component installation, customer interaction, vehicle maintenance, safety compliance
Preferred skills
None stated
Technologies
HFC, FTTH, TDR, OTDR, signal level meters, volt-ohm meters, leakage detectors
Responsibilities
Install, maintain, disconnect, and troubleshoot TV, internet, and telephony systems; Perform preventative maintenance and repair of HFC and FTTH networks; Read and interpret system/network design maps; Install and replace HFC physical plant components; Identify and repair upstream and downstream ingress; Complete end-of-line network testing; Restore system service outages; Maintain tools, equipment inventory, and assigned vehicle; Communicate with dispatch and customers; Comply with all safety procedures
Seniority
Entry to Mid-level, hands-on IC