Retail Reconciliation & Investigation Centre Team Manager
Core
Manage operational control units for customer information handling, investigations, reconciliation, reporting, and data analytics to ensure compliance, accuracy, and timely execution.
Role type
Senior IC operations manager (retail banking)
Builds
Regulatory reports, reconciliation records, investigation responses, and data dashboards
Domain
Banking / Financial Services / Retail Operations
Deliverable
dashboards & analysis
Required skills
GL reconciliation, name screening, watch list management, SQL query development, regulatory reporting, stakeholder engagement, root cause analysis, data integrity management
Preferred skills
Card and unsecured lending operations expertise, digital innovation advocacy, cross-franchise partnership
Technologies
SQL, AS400, BWC, RBK, VSV, BWCIF, GRC, Documentum
Responsibilities
Perform daily and monthly GL reconciliations and investigate mismatches; Handle requests from competent authorities regarding customer accounts; Maintain and enhance SQL queries and dashboards for management decision-making; Process historical data extraction requests; Ensure timely submission of regulatory reports (CTR, DWT, CIC); Engage with senior business leaders and stakeholders across the franchise.
Seniority
Senior, hands-on IC
