Senior Associate Director Of Gift Operations - University Advancement
Core
Lead the Gift Operations team to process charitable gifts and commitments for Washington University in St. Louis, ensuring compliance with IRS, CASE, and university guidelines.
Role type
Senior Associate Director of Gift Operations
Builds
Accurate gift processing workflows, donor intent compliance, and operational efficiency in the Advancement CRM
Domain
Higher Education / Nonprofit Fundraising Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, gift operations management, CRM administration, financial compliance, process improvement, stakeholder management, data auditing, vendor management, policy development, staff mentoring
Preferred skills
CASE and IRS guidelines expertise, nonprofit CRM platform experience, Affinaquest experience, automation of manual systems, data migration expertise
Technologies
Salesforce, ARCH, Affinaquest, Microsoft Office
Responsibilities
Organize and audit gift operations workflow; manage daily gift entry audits and bank deposit approvals; process gift voids and adjustments; partner with accounting on reconciliation; develop quality controls and metrics dashboards; recruit, onboard, and mentor full-time staff; manage external vendor relationships for payment processors and data providers.
Seniority
Senior, hands-on IC with team leadership