Customer Experience Manager
Core
Leading store operations and customer service to ensure a fast, friendly checkout experience and maintain brand standards.
Role type
Store Manager / Customer Experience Manager
Builds
Front-end merchandising, store cleanliness, and customer satisfaction
Domain
Retail (discount store)
Deliverable
product features
Required skills
Crew training, front-end operations, store maintenance, recruitment, multi-tasking, composure under pressure
Preferred skills
College experience
Technologies
Cash register, email, print instructions
Responsibilities
Train crew on customer service standards, lead store to achieve service score goals, manage front-end merchandising and equipment, perform opening/closing and cleaning duties, supervise crew members, perform store manager duties in absence
Seniority
Mid-level management