Vice President, Platform Manager, Front Office Support, Private Banking
Core
Supervise Client Advisor Assistants (CAAs) in Private Banking, ensuring operational compliance, service delivery, and resolution of client queries.
Role type
Senior IC Platform Manager (Private Banking)
Builds
Operational support and compliance framework for front office teams
Domain
Banking / Private Wealth Management
Deliverable
client delivery
Required skills
supervisory oversight, resourcing, training and mentorship, contingency planning, issue resolution, compliance monitoring, trade settlement knowledge, account opening documentation, payment processing, securities transfer, name screening, ongoing review tracking, business trip management
Preferred skills
ECF on Private Wealth Management (PWM) accreditation, experience in Wealth Management segment
Technologies
None stated
Responsibilities
Supervise CAAs, manage resourcing and back-up, provide training and mentorship, handle service disruptions, resolve client queries, ensure compliance with operational risk frameworks, manage name screenings and ongoing reviews, track business trips and G&E approvals
Seniority
Senior, hands-on IC