Front End Manager
Core
Manages front-end and store office operations and staff to ensure high customer satisfaction, compliance, and efficient checkout services.
Role type
Front-end Store Manager
Builds
Retail store operations, customer service experience, and compliant transaction processing
Domain
Grocery retail
Deliverable
product features
Required skills
Staff hiring and training, performance management, customer service, cash handling, regulatory compliance (AML, lottery, alcohol/tobacco), inventory/shrink management, safety protocols
Preferred skills
Leadership, strategic planning, report preparation, multi-tasking
Technologies
Cash registers, Microsoft Office, LEARN/LMS platform
Responsibilities
Interview, hire, train, and develop front-end staff; oversee compliance of office functions including AML, lottery, and Western Union transactions; manage store opening/closing and fiscal management of cash; monitor and evaluate staff performance; ensure food safety and sanitation standards; address customer complaints and procedural issues.
Seniority
Manager, hands-on operational leadership