CRM Administrator
Core
Design, implement, and support CRM solutions for the University System of New Hampshire, serving as an application administrator for business users.
Role type
Senior CRM Administrator and Business Analyst
Builds
Custom business solutions, automated processes, reports, and dashboards on the Slate platform
Domain
Higher Education / CRM Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Slate platform expertise, CRM architecture design, security model implementation, business process analysis, data reporting, project management, change management, technical documentation, user training
Preferred skills
Salesforce experience, complex troubleshooting, multi-priority management, independent and collaborative work
Technologies
Slate, Salesforce
Responsibilities
Develop custom business solutions using native declarative build-outs; manage CRM enterprise operations and security; analyze departmental needs and translate requirements into technical solutions; create and manage reports and dashboards; lead new user and custom training sessions; troubleshoot technical problems and errors encountered by users.
Seniority
Senior, hands-on IC with strategic partnership responsibilities