Front End Manager
Core
Manages front-end and store office operations, staff, and compliance to ensure high customer satisfaction and operational efficiency.
Role type
Store Operations Manager (Front End)
Builds
Retail store operations, customer service experience, and compliant transaction processing
Domain
Grocery/Retail
Deliverable
product features
Required skills
Staff management, customer service, cash handling, compliance monitoring, performance evaluation, inventory/shrink management, safety enforcement
Preferred skills
Leadership, strategic planning, conflict resolution, training development
Technologies
Cash registers, Microsoft Office, POS systems
Responsibilities
Interview, hire, train, and develop front-end staff; oversee compliance with AML, lottery, and Western Union regulations; manage daily office audits and bank deposits; ensure accurate cash handling and tender procedures; maintain clean, safe, and sanitary store environment; open/close store operations; monitor shrinkage and implement controls.
Seniority
Mid-level, hands-on management