Director, Digital Product Design
Core
Lead product designers to create digital experiences for Safelite's customer, client, and technician ecosystems, focusing on AI-enabled, adaptive, and conversational journeys.
Role type
Director, Digital Product Design
Builds
Consumer experiences (Safelite.com, post-booking portal), partner/commercial platforms, associate/technician tools, and AI agentic experiences.
Domain
Auto glass / Home services / AI-enabled digital experiences
Deliverable
production ML models | product features
Required skills
Product design leadership, Design system evolution, AI-enabled/conversational experience design, Digital analytics (Quantum Metric, Heap, Amplitude, FullStory), Figma expert-level fluency, AI tool fluency (Claude, ChatGPT, Cursor, Lovable, Figma Make), Product partnership, Design craft & quality, Customer & journey thinking, Cross-functional influence.
Preferred skills
Designing for both customer-facing and associate-facing products, Conversational AI/agent-assisted workflows, Experimentation/A/B testing, Designing across digital/human/physical moments, Low-code prototyping.
Technologies
Figma, Quantum Metric, Heap, Amplitude, FullStory, Claude, ChatGPT, Cursor, Lovable, Figma Make
Responsibilities
Own design quality and outcomes across the digital portfolio; Lead and coach a team of product designers; Evolve the design system into a scalable experience system; Partner with AI leadership to design trustworthy agentic experiences.
Seniority
Director, strategic leadership with hands-on design fluency
