L3 Production Support, Core Banking
Core
Provide L3 production support, root cause analysis, and code fixes for Silverlake Core Banking modules on the AS400 platform.
Role type
Senior L3 Production Support Engineer (Core Banking)
Builds
Silverlake Core Banking ATM systems and related modules
Domain
Banking / Core Banking Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
RPG, COBOL, DB2, Silverlake Core Banking modules, production support tools, ticketing systems
Preferred skills
AS400 platform expertise, data structure knowledge
Technologies
AS400, DB2, Silverlake, ServiceNow, Remedy
Responsibilities
Handle problem management including root cause analysis and permanent fixes; Triage, troubleshoot, and resolve incidents across core modules (BWCIF, RBK, Loans, Collateral, NPL, Cash & Payments, ATM Services); Develop code fixes and perform controlled deployments on the AS400 platform; Coordinate with L1/L2 support teams, business stakeholders, and vendor teams for issue resolution.
Seniority
Senior, hands-on IC
