Superviseur (FT)
Core
Full-time store supervisor leading a team to provide customer service, manage sales zones, and ensure safety and operational standards for Carter's baby and children's clothing stores.
Role type
Store Supervisor (Retail Management)
Builds
Customer service experience and sales performance for Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands.
Domain
Retail / Apparel (Baby & Children's Clothing)
Deliverable
product features
Required skills
Customer service, team leadership, sales planning and tracking, inventory and safety compliance, multi-tasking, computer literacy (Outlook, Excel, web navigation), physical stamina (lifting 40 lbs, standing for long periods).
Preferred skills
Positive problem-solving mindset, ability to work varied shifts including nights and weekends.
Responsibilities
Welcome customers and assist with product styles, features, and benefits; maintain a positive, safe, and inclusive environment; model service standards and train the team; lead assigned sales zones through planning and tracking; provide timely customer issue resolution; use customer feedback to identify improvement opportunities; build customer loyalty through company programs; provide consistent feedback to the store team and escalate performance issues to the store manager; recognize exceptional performance; support the team with property protection through consistent service, safety awareness, and operational controls.