Customer Quality Engineer
Core
Lead Quality, Health, Safety, and Environment for regional Customer Operations Teams, ensuring conformity to internal processes and external regulations while serving as the primary contact for internal and external customers.
Role type
Senior IC Customer Quality Engineer (Aftermarket Operations)
Builds
Quality processes, investigation outcomes, and regulatory compliance for Civil Aerospace products
Domain
Civil Aerospace / Aftermarket Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality and Safety performance management, regulatory compliance (CAA/EASA Part 145, SABRe), problem resolution tools (DMAIC/8D), Lean Six Sigma, cross-functional collaboration
Preferred skills
Civil Large Engine product knowledge, coaching and mentoring investigators
Technologies
EASA Part 145, SABRe, DMAIC, 8D
Responsibilities
Provide oversight and governance to ensure product integrity aligns with regulatory and customer requirements; Manage reporting of region-specific KPIs (investigations, audit performance, NCR closure); Triage and allocate issues raised by customers and internal teams; Train, coach, and mentor investigators to improve the standard of Quality investigations; Promote a Zero Defect and Zero Harm culture
Seniority
Senior, hands-on IC