Service Improvement Lead
Core
Lead service improvement initiatives across Operations, including Source-to-Pay, Order-to-Cash, and Hire-to-Retire, to drive operational excellence and efficiency.
Role type
Senior IC Service Improvement Lead (Operations/Procurement)
Builds
End-to-end operational processes for Global Business Services
Domain
Business Services / Procurement Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma Black Belt, process optimization, data analysis, root cause assessment, cross-functional leadership, automation strategy, supplier experience management, KPI/SLA management, compliance governance
Preferred skills
Procurement or Supply Chain certifications, ITIL certification, Project Management certification, experience with workflow automation technologies
Technologies
Lean Six Sigma, workflow automation tools, analytics solutions, self-service platforms
Responsibilities
Lead continuous improvement initiatives across Procurement and enterprise support operations; Apply Lean Six Sigma tools to improve process efficiency and reduce cycle times; Translate operational KPIs and stakeholder feedback into actionable improvement initiatives; Identify and partner on automation and digitization opportunities; Define measurable outcomes and track realized value for efficiency, compliance, and quality improvements.
Seniority
Senior, hands-on IC
