Customer Support Manager, Project System Business (Data Centre), APAC
Core
Lead regional service operations and technical support for mtu power generation systems in data centre and mission-critical environments across APAC.
Role type
Senior Service Operations Manager (Power Generation)
Builds
Reliable power systems for hyperscale data centres and critical infrastructure
Domain
Power generation, diesel/gas engines, data centre infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Diesel & gas generator systems expertise, control systems and automation troubleshooting, commissioning and validation, root cause analysis, stakeholder management, warranty and commercial claims assessment
Preferred skills
mtu engine platform experience, data centre commissioning standards (Tier III/IV), distributor management, APAC regional operations
Technologies
FOXBAT, EnergetIQ, Series 4000, Series 2000, Series 1600
Responsibilities
Provide 2nd Level technical support and act as escalation point for complex issues, lead commissioning planning and technical oversight for mission-critical projects, drive service quality improvement and corrective action programs, validate technical aspects of service proposals and quotations, support key accounts with remote and on-site technical advisory
Seniority
Senior, hands-on IC with regional leadership