End User Services Specialist
Core
Administer, support, and continuously improve enterprise Microsoft 365 services, identity management, and collaboration technologies for a global wealth management firm.
Role type
Mid-level Systems Engineer (End User Services)
Builds
Secure, scalable, and modern workplace solutions for end-users
Domain
Financial Services / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Identity and Access Management (IAM), PowerShell scripting, Troubleshooting and root cause analysis, Cloud service monitoring
Preferred skills
Microsoft 365 or security certification, Experience with Okta or Cisco Duo
Technologies
Microsoft 365, Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, Okta, Cisco Duo, Proofpoint SEG
Responsibilities
Administer and support Microsoft 365 environment including Exchange, SharePoint, Teams, and OneDrive; Manage identity and access management solutions including SSO and MFA; Administer and support Proofpoint SEG and security configurations; Provide Level 3 support for Microsoft 365 and identity platforms; Monitor platform performance, service health, and availability; Participate in incident, problem, and change management processes; Identify automation opportunities using PowerShell.
Seniority
Mid-level, hands-on IC