Service Desk Associate
Core
Greets customers, answers questions, processes transactions (lottery, bill pay, Western Union), handles refunds/exchanges, and operates front-end scanning equipment and registers.
Role type
entry-level retail associate (service desk)
Builds
customer service interactions and point-of-sale transactions
Domain
retail
Deliverable
product features
Required skills
cash handling, customer service, register operation, refund processing, store layout knowledge, suggestive selling
Responsibilities
greet customers and answer questions, process lottery/bill pay/Western Union transactions, perform refunds or exchanges, operate front-end scanning equipment and register, maintain cash drawer accounting, follow tobacco/alcohol sales guidelines, keep desk area clean and organized