Assistant Customer Experience Manager
Core
Promote excellent customer relations, oversee front-end operations, and supervise associates to ensure efficient checkout and store safety.
Role type
Assistant Customer Experience Manager (retail)
Builds
Front-end checkout operations, customer service experience, and store safety compliance
Domain
Grocery retail
Deliverable
product features
Required skills
Customer service, team supervision, cash handling, inventory control, scheduling, safety compliance, equipment operation, training
Preferred skills
None stated
Technologies
Auto-scheduler system, Learning Management System (LMS), front-end scanning equipment, register
Responsibilities
Greet customers and resolve concerns, oversee front-end operations and cash handling, supervise associates and conduct training, manage schedules and labor rates, control supply costs, ensure safety and sanitation, operate checkout equipment, assist with deliveries and baling
Seniority
Individual Contributor, supervisory level