Service Desk Associate
Core
Greet customers, answer questions, process transactions (lottery, bill pay, Western Union), handle refunds/exchanges, and operate checkout equipment at a retail store.
Role type
entry-level retail associate (service desk)
Builds
customer service interactions and retail transactions
Domain
retail
Deliverable
product features
Required skills
customer greeting, transaction processing, refund handling, cash management, store layout knowledge, suggestive selling, equipment operation
Responsibilities
greet customers and answer questions, process lottery/bill pay/Western Union transactions, perform refunds or exchanges, maintain clean desk area, operate scanning equipment and register, handle cash/checks/debit/credit slips, maintain knowledge of store layout and promotions, cooperate with co-workers and supervisors
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