Senior Coordinator, Student Services
Core
Lead and support the Student Connect advisory team to deliver high-quality student service experiences and advice across multiple channels.
Role type
Senior team lead for student services operations
Builds
Student support services and advisory operations
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
Team leadership and coaching, multi-channel service management, complex case escalation, stakeholder partnership, service data analysis, process improvement, resource allocation
Preferred skills
Experience in high-volume service environments, policy interpretation, event coordination
Technologies
Webchat, online portal, appointment systems
Responsibilities
Manage student enquiries across phone, walk-in, webchat, and online channels; coach and develop advisory staff; act as escalation point for complex or sensitive cases; collaborate with stakeholders to improve processes and student experience; analyze service data to identify improvement opportunities; coordinate student events and activities.
Seniority
Senior, hands-on IC with team leadership