Case Manager: SPELL Program
Core
Provide case management, counseling, and career advising to adult English language learners in literacy classes.
Role type
Adult literacy case manager
Builds
Student support services and career planning for adult learners
Domain
Adult education and immigrant workforce integration
Deliverable
dashboards & analysis
Required skills
Case management, student counseling, career planning, social service referrals, data entry, crisis intervention, program compliance monitoring
Preferred skills
Master's in Social Work/Psychology, WIOA program familiarity, ASISTS system experience, NYC social service knowledge, bilingual/multilingual abilities
Technologies
Google Workspace, NYSED databases, ASISTS
Responsibilities
Advise and support English language learners in Adult Literacy classes; Counsel students on career prospects, academic goals, and personal concerns; Identify and establish joint referral relationships with social service agencies; Assess student needs and make appropriate referrals; Provide crisis intervention when needed; Track student progress, attendance, and satisfaction; Help students map career plans using EEP form; Monitor and document program compliance and outcomes.
Seniority
Entry-level to Mid-level, hands-on IC