Customer Service Consultant
Core
Face-to-face and phone-based customer service role supporting a building society's savings products and services.
Role type
Customer Service Consultant
Builds
Savings products and services for local community members
Domain
Financial Services / Building Society
Deliverable
client delivery
Required skills
customer interaction, needs analysis, solution tailoring, record keeping, policy adherence, proactive outreach
Preferred skills
retail, food & beverage, guest services, or health/care sector experience
Responsibilities
Welcome customers in-branch and over the phone, uncover customer needs through questioning, listen to circumstances and offer personalized solutions, proactively reach out to customers via phone, maintain accurate customer records, adhere to organizational policies and standards
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