Head of Service Operations
Core
Strategic and operational leadership for safe, compliant, efficient, and profitable delivery of preventive maintenance, inspections, testing, repairs, system upgrades, emergency call-outs, and technical support services for fire and electronic security systems.
Role type
Senior IC Head of Service Operations
Builds
Service delivery for fire and electronic security systems
Domain
Fire protection and electronic security
Deliverable
physical/clinical work
Required skills
Strategic planning, team leadership, P&L management, operational KPIs, workforce planning, service order management, customer relationship management, contract management, digitalization, continual improvement
Preferred skills
Fire protection systems knowledge, electronic security systems knowledge (CCTV, access control, intrusion detection)
Responsibilities
Develop and execute service operations strategy, lead and develop the service field team, ensure compliance with safety and quality requirements, oversee service delivery activities, implement best practices in operations, drive digitalization, ensure SLA achievement, build customer relationships, collaborate with Sales and Projects teams
Seniority
Senior, hands-on IC