Manager, IT Operations

Business Overview:

Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and employing 13,000 people, Chubb serves over 1 million customers annually. One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Systems Private Limited, a subsidiary of APi Global Corporation, and internally referenced as “Chubb India”.

Chubb India provides Integrated Building Management solutions, including the supply, installation, commissioning, and maintenance of building systems such as Security systems, Fire detection and alarms, access control, HVAC automation, etc. The company has a PAN India presence, and the India head office is located in Bangalore.

At Chubb, we believe that our people make a difference and invite you to apply to this exciting and rewarding opportunity.

Department: IT

Job Location:Bangalore

Goals and Objectives:

The IT leader for Chubb India will support the daily operations of the IT landscape and participate in implementation and evolution of business applications and infrastructure to meet changing business needs and maintain current/compliant technology.

Responsibilities:

• You will partner local business unit heads, providing digital input on business initiatives and drive changes.
• Interact between business “end users”, Global and Regional IT colleagues in the UK and HK and IT vendors to resolve incidents and deliver on requests/projects.
• Work with application support vendor to support business applications, including ERP systems like SAP on new request or issue resolution.
• Support local network and server infrastructure and business application and database as appropriate, working with support vendors where implementations and troubleshooting is required.
• Manage local IT projects from inception to completion.
• Coordinate and participate in the execution of global or regional IT projects and initiatives.
• Manage the global vendor staff to provide End User Computing (EUC) support. Provide full in-person EUC support to users where required.
• Produce Standard Work as required, both for internal use and for use by third parties
• Responsible for local IT Cost management/reporting and budgeting/financial planning process
• Ensure IT compliance in line with Company Policies & legislation, including audit support.
• Comply with Chubb Environmental Health and Safety procedures, and Ethics program.
• Work with stakeholders to protect business data where necessary

Qualifications/ Experience/ Knowledge:

Essential:

• Minimum 10+ years’ IT experience with knowledge in infrastructure, business application and end user support.
• Experience in running and completing IT projects.
• Familiar with maintaining enterprise business applications and ERP systems
• Experienced in managing support partners in a highly outsourced environment.
• Broad general knowledge of enterprise IT concepts
• Network (Cisco switch, routers, APs)
• Windows Servers / SQL database
• Azure cloud hosting
• AD / M365
• Business applications (e.g. ERP, Field operation mobile apps …. and etc)

• Proven detailed IT technical experience/specialization.
• Must be fluent in English, both in spoken and written form.
• Experienced candidate will be considered as “Senior IT Manager”

Desirable

• Formal Qualification or accreditation in an IT related discipline    
• Experience working in an MNC environment

Personal Qualities and Behaviors:

• Strong written and verbal communicator at all levels (business stakeholders, managers and executives, external and internal partners, etc)
• “Self starter” – able to work unsupervised/with minimal management
• Able to work independently and as part of a team
• Able to work methodically and at a detailed technical level as required
• Customer focused and delivery driven
• Structured and analytical approach to planning and problem solving

For more information, visit  https://chubbfs.com/worldwide-en /www.apigroupinc.com

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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