Principal Engineer - Customer Engagement Platform
Core
Define engineering tenets, patterns, and paved roads for the Customer Engagement Platform (CEP) to ensure high performance, reliability, and trust for member and colleague interactions.
Role type
Principal Engineer (Platform Architecture & Delivery)
Builds
Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, and marketing capabilities.
Domain
Financial Services (Building Society) / Low-code & Cloud Platform Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Dynamics 365, Power Platform (Power Apps, Power Automate), CI/CD, policy-as-code, observability, resilience patterns, team leadership, technical strategy, API/event contracts, shift-left quality.
Preferred skills
None explicitly stated.
Technologies
Dynamics 365, Power Platform, Power Apps, Power Automate, CI/CD tools.
Responsibilities
Define and standardize the Golden Path for CEP including secure-by-default CI/CD and progressive delivery; Architect for reliability, observability, and flow by codifying API contracts and embedding SLOs; Champion on-demand environments and data readiness; Embed shift-left quality and security tests in CI; Lead the CEP modernization roadmap for decoupling and tech-debt retirement; Drive operational excellence through failure-mode testing and recovery drills; Mentor engineers and raise the bar across platform teams.
Seniority
Principal, hands-on IC with strategic leadership