Information Officer (Evening)
Core
Front-line customer service and operational support for university residence residents and guests, ensuring safety and resolving accommodation needs.
Role type
Front-line residence information officer
Builds
Safe, welcoming, and well-functioning residence environment
Domain
Higher Education / Student Housing
Deliverable
client delivery
Required skills
Front-line customer service, accommodation needs resolution, residence safety monitoring, reception services, record keeping, administrative coordination, conflict resolution, policy enforcement
Preferred skills
Knowledge of Canadian Human Rights Act, records management principles, housing services operations, risk management, emergency response practices
Technologies
Windows, word processing, spreadsheets, databases, email, Internet
Responsibilities
Provide prompt, accurate, and professional front-line service across multiple channels; address accommodation-related concerns and coordinate resolutions; monitor activity and report suspicious behavior; deliver reception services including check-in/check-out; maintain accurate records of interactions and incidents; provide administrative coordination and financial reconciliation support; support casual staff with task coordination and onboarding
Seniority
Entry-level to Junior, hands-on IC