Sales & Service Technician
Core
Diagnose, troubleshoot, and repair Dyson products (vacuums, purifiers, fans, hair care devices) while providing customer service and cross-selling opportunities.
Role type
On-site Sales & Service Technician
Builds
Repaired Dyson products and customer satisfaction
Domain
Consumer electronics / Home appliances
Deliverable
physical/clinical work
Required skills
In-person diagnosis, troubleshooting, repair of small appliances, consultative questioning, cross-selling, transaction processing, inventory management, operational reporting, objection handling, technical explanation
Preferred skills
Customer service, retail sales, service operations, Microsoft Office (Excel, Outlook, Word), team collaboration
Technologies
Microsoft Office Suite
Responsibilities
Perform in-person diagnosis, troubleshooting, and repair of Dyson products; Communicate repair findings and maintenance recommendations to customers; Process customer transactions and service details; Manage parts usage and inventory accuracy; Complete daily and weekly operational reporting; Support escalated repair cases
Seniority
Entry-level, hands-on IC