Associate Principal Solution Architect, CRM
Core
Design and deliver enterprise-grade Customer Relationship Management (CRM) solutions, ensuring seamless integration across digital platforms like CMS, ERP, and e-commerce.
Role type
Associate Principal Solution Architect (CRM)
Builds
Customer engagement tools and enterprise integration solutions
Domain
Enterprise IT / Customer Relationship Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Enterprise architecture methodologies (TOGAF), Salesforce expertise, system integration design, security standards compliance, scalable system design, global stakeholder management
Preferred skills
Experience in dynamic global organizations, innovation focus, team development
Technologies
Salesforce, CMS, ERP, e-commerce platforms
Responsibilities
Define and govern baseline and target architectures for customer engagement technologies; Mentor and guide a team of solution architects; Translate business requirements into actionable architectural solutions; Ensure technical governance and successful implementation of solutions; Drive continuous improvement of customer engagement platforms; Partner with internal teams and third-party vendors for digital transformation projects
Seniority
Senior, hands-on IC with leadership responsibilities
