Intermediate Information Officer, Customer Service
Core
Initial point of contact for Housing, uOttawa Card, and UPASS Services, serving the entire university community by managing admissions, card services, and account/client management.
Role type
Intermediate Information Officer (Customer Service)
Builds
Housing assignments, card services, and client account management processes
Domain
Higher Education / Student Affairs
Deliverable
client delivery
Required skills
office administration, customer service, policy interpretation, data analysis, report preparation, database management, financial processing, bilingual communication (French/English)
Preferred skills
knowledge of university functions and services, knowledge of FIPPA and Canadian Human Rights Act, computer systems proficiency
Responsibilities
Determine student eligibility for residence and manage room assignments; process card replenishments, replacements, and meal plans; interpret and enforce university policies regarding accounts and withdrawals; maintain database files and generate occupancy/performance reports.
Seniority
Intermediate, hands-on IC