Senior Technical Solutions Analyst
Core
Senior technical consultant leading ERP sustaining, support, and automation strategy for back-office operations (Finance, Supply Chain, Manufacturing) across the Americas.
Role type
Senior IC Technical Solutions Analyst (ERP & Back-Office Operations)
Builds
ERP sustaining strategies, automation pilots, and support governance for core back-office systems.
Domain
Enterprise Resource Planning (ERP) and Back-Office Operations
Required skills
ERP platform expertise (D365 F&O, Dynamics AX, Oracle), ERP support lifecycle management, incident/problem/change governance, SQL/data investigation, stakeholder influence, M&A integration planning, automation/AI evaluation, vendor management.
Preferred skills
Experience with ServiceNow, embedded analytics, chatbot implementation, cross-functional platform delivery coordination.
Technologies
Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, ServiceNow, SQL, APIs, EDI, Middleware.
Responsibilities
Translate business objectives into actionable ERP solution direction and plans; Own and evolve ERP sustaining and support strategy for core modules and integrations; Lead incident, problem, and change management for back-office systems; Identify and resolve system inefficiencies and technical debt; Establish governance processes for sustaining initiatives; Evaluate technology solutions, automation, and AI capabilities; Lead proofs of concept for new sustaining tools; Coordinate cross-functional work to reduce delivery risk; Support M&A and process harmonization; Produce executive-level reporting on technical tradeoffs and business impact.
Seniority
Senior, hands-on IC with mentorship capability
