Ingeniero de Soporte IT
Core
Provide specialized technical support for industrial automation client facilities, managing incidents, changes, and service requests while driving improvements and preventive maintenance.
Role type
Senior IT Support Engineer (Industrial Automation)
Builds
Industrial automation systems and client facility infrastructure
Domain
Industrial Automation / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL Server, Oracle, VMware, managed switches, physical/virtualized servers, hardware troubleshooting
Preferred skills
.Net, Angular, preventive maintenance planning, client training, tool development
Responsibilities
Manage and resolve technical incidents and problems in client facilities; coordinate actions with partners and internal support groups; lead technical analysis for advanced problems; conduct preventive maintenance visits (on-site and remote); train clients and Service Desk teams; develop new diagnostic tools; identify and execute business value opportunities for the client.
Seniority
Mid-level, hands-on IC