Reliability Engineer
Core
Act as Dyson's 'early warning system' to spot reliability and quality trends in the field, analyze failure data, and drive quick closure of issues to minimize disruption.
Role type
Reliability Engineer (Field Operations)
Builds
Product reliability improvements and design changes for Dyson appliances
Domain
Consumer electronics / Home appliances
Required skills
Mechanical engineering, statistical analysis, data analysis, problem solving, communication
Preferred skills
Basic electrical principles, basic electronics, Microsoft Excel proficiency
Technologies
Microsoft Excel
Responsibilities
Analyze weekly part usage, repair, and retail returns data; Investigate customer comments on failed parts and produce Pareto analyses; Collaborate on online review sentiment analysis; Arrange collection and analysis of failed samples; Review call center/service center data to pinpoint reliability improvements; Audit new models pre-launch; Monitor product launches for trends; Provide regular feedback to call center and repair center teams; Act as engineering contact point across the Americas.
Seniority
Individual Contributor
