Software Engineering SMTS - Brain Team (REMOTE)
Core
Build and maintain the intelligence layer (agents, system prompts, context, evals) for Piper, Salesforce's flagship AI SDR product for lead qualification and meeting booking.
Role type
Senior IC software engineer (AI agents & LLMs)
Builds
Piper AI SDR agent platform and evaluation systems
Domain
Enterprise SaaS, AI/ML, Sales Technology
Deliverable
production ML models
Required skills
Full-stack development, LLM product engineering, agent fundamentals (traces, context, tokens, tools, system prompts), LLM observability, system design
Preferred skills
Experience with real-time text-based LLM products, agentic development, CRM integrations (Salesforce), startup experience
Technologies
Rails, React, LLM frameworks, Observability tools
Responsibilities
Build and maintain agents powering Piper, work with product teams to deliver multi-modal AI SDR experiences, build and maintain LLM evals to measure response quality and business outcomes, troubleshoot LLM responses and identify issues in traces
Seniority
Senior, hands-on IC
