Senior Experience Architect (Professional Services)
Core
Senior Experience Architect leading strategic design engagements for enterprise clients, translating human insights into business impact and driving transformational experiences across Salesforce platforms.
Role type
Senior IC Experience Architect (Professional Services)
Builds
Transformational customer experiences and digital strategies for Financial Services, Health, and Life Sciences verticals
Domain
Enterprise SaaS / Professional Services / Experience Design
Deliverable
product features
Required skills
Design leadership, Design-Thinking, AI tool proficiency, Visual design & prototyping, Research & synthesis, Client relationship management, Multidisciplinary team leadership, Enterprise software knowledge (Salesforce, Microsoft Dynamics, Oracle, SAP)
Preferred skills
Experience with Fortune 500 technology transformation, B2B/B2C industry experience, Travel flexibility (up to 50%)
Technologies
Figma, Adobe Creative Suite, Sketch, InVision, Flinto, Marvel, Proto.io, Generative AI, Automation platforms
Responsibilities
Lead and manage design teams throughout project lifecycles; Develop project scope, timelines, and strategic roadmaps; Lead customer discovery, stakeholder interviews, and workshops; Provide mentorship to designers; Synthesize complex data sets to inform strategic decisions; Build close relationships with customers and key stakeholders.
Seniority
Senior, hands-on IC with leadership responsibilities